“Wait, you don’t do email?”
I get it. Plenty of web designers who sell hosting throw in email accounts too. Unlimited accounts! Unlimited storage! Probably a free dessert and a ride home after the show.
We decided a long time ago not to do that. Here’s why.
The big providers simply do it better
Email looks simple from the outside, but keeping it reliable is a full-time job. Spam filtering, security, uptime, storage, mobile apps, calendars, shared files. Companies like Google and Microsoft have entire teams working on nothing else. A small web company can’t match that scope or scale, and I’m not going to pretend otherwise.
Email bundled with web hosting tends to be the bare-bones version. It works until it doesn’t, and when it doesn’t, you’re stuck waiting on your web guy to fix your inbox.
You should hold your own keys
Your business email is one of the most important accounts you have. Password resets, bank notices, customer conversations, vendor invoices. It all goes there. You should be the super administrator on that account, not me and not anyone else outside your business.
If you ever part ways with your web designer, your email shouldn’t go with them.
We’d rather not be near your inbox
Honestly? We don’t want to be responsible for your mailboxes. Managing other people’s email means being in the middle of their private conversations and on the hook every time a message goes missing. That’s not a good setup for you or for us.
What we recommend instead
Most of our clients use Google Workspace or Microsoft 365. Both let you use your own domain for email, like [email protected], and both come with plenty of extras. Pick the one that fits how your team already works.
We’re happy to help with the setup, including pointing your domain’s email settings to the right place so messages get delivered properly.
What about my website’s contact form?
That’s a different story, and we do handle it. Contact form messages from your website need to reach your inbox reliably, which is trickier than it sounds. I rebuilt how our sites send form messages so they don’t get lost in spam filters. You can read about that in why silent email failure happens more than you think.
Questions about getting your email set up the right way? Call (720) 780-9998.
